Privacy policy

Last updated: August 19, 2026

Velinae ("we", "us", or "our") operates the website www.velinae.shop. We respect your privacy and are committed to handling personal information responsibly.

1. Applicable Australian Privacy Law

Where applicable to our business, personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 to that Act.

The Australian Privacy Principles include requirements concerning the collection, use, disclosure, security, access, and correction of personal information.

2. Personal Information We Collect

Depending on how you use our website, we may collect:

• Name
• Billing and shipping address
• Email address
• Phone number
• Order and transaction information
• Payment-related information required to process an order
• Information provided when contacting customer service
• Technical information such as IP address, browser type, device information, and website usage information

3. How We Use Personal Information

We may use personal information to:

• Process and fulfil orders
• Arrange delivery
• Process payments
• Communicate with customers regarding orders
• Respond to customer service enquiries
• Process returns and refunds
• Maintain and improve our website
• Help prevent fraud and misuse
• Comply with legal obligations

Where the Australian Privacy Principles apply, our collection and handling practices take into account APP 1 regarding open and transparent management, APP 3 regarding collection of solicited personal information, and APP 6 regarding use and disclosure.

4. Shopify and Third-Party Service Providers

Our online store is powered by Shopify. We may use third-party providers for payment processing, shipping, website operation, analytics, security, and customer service.

Where applicable, we take reasonable steps to ensure personal information is handled consistently with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

5. Payment Information

Available payment methods include Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal.

Payment transactions may be processed directly by the relevant payment provider. Velinae does not unnecessarily store complete payment card information on its own systems.

6. Cookies

Our website may use cookies and similar technologies for essential website functionality, shopping cart operation, checkout, preferences, security, analytics, and other permitted purposes.

Where consent is required by applicable law, non-essential cookies and similar technologies will only be used after the required consent has been obtained.

7. Overseas Disclosure

Some service providers used to operate an online store may process or store personal information outside Australia.

Where applicable, overseas disclosures are handled with regard to APP 8 of the Privacy Act 1988 (Cth), which concerns cross-border disclosure of personal information.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

These practices take into account APP 11 of the Privacy Act 1988 (Cth), which concerns the security of personal information.

9. Access and Correction

Subject to applicable law, you may request access to personal information we hold about you and request correction of information that is inaccurate, incomplete, or out of date.

These rights are addressed by APP 12 and APP 13 of the Privacy Act 1988 (Cth).

10. Privacy Complaints

If you believe we have mishandled your personal information, please contact us first so that we can review and respond to your complaint.

Where applicable, you may also contact the Office of the Australian Information Commissioner regarding a privacy complaint under the Privacy Act 1988 (Cth).

11. Contact

Velinae
5 Cotton Palm Dr
North Nowra NSW 2541
Australia

Website: www.velinae.shop
Email: hello@velinae.shop
Phone: +61 991 115 502